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Employment Opportunities - Full-Time Student Success Specialist

Full-Time Student Success Specialist

Date Opened: 2021-12-13
Closing Date: Until Filled

Position Overview


The Student Success Specialist provides support to a pre-selected group of students with enrollment, academic planning, registration and career planning; and also informs students of available services, and resources to increase academic readiness, progress, and success.

Essential Job Functions

• Responsible for maintaining a database to assist and support students, regularly checking academic progress, and providing follow-up and follow-through as needed.
• Participates in all required professional development training.
• Provides students current information and assistance regarding financial aid, career and academic planning, enrollment, registration, LCC resources, and program transfer opportunities and requirements.
• Promotes and supports the goals and objectives of the Strategic Plan and Student Success initiatives.
• Develops and manages a Student Education Plan (SEP) with each assigned advisee. Intervenes when students deviate from established plan. Monitors each student’s progression toward his or her academic and career goals.
• Researches student retention and completion data, and utilizes the data to make decisions regarding student success. Collaborates with other LCC personnel to develop departmental outcomes and plans for continuous improvement.
• Reviews grades periodically, performs a mid-semester check and meets with students who are experiencing academic challenges.
• Works with appropriate department(s) to remove registration holds/flags as needed.
• Adheres to LCC’s academic policies and procedures.
• Assists with New Student Orientation.
• Assists students throughout the recruitment and enrollment funnel, New Student Orientation, Add/Drop periods, and late-start classes.
• Administers, proctors, and interprets placement exams.
• Assists with student outreach activities.
• Assists students reported via the Early Alert System.
• Collaborates with faculty to support Early Alert students.
• Provides referrals and support for specific services depending on the student’s individual needs; and provides information and support to students on how to utilize relevant College resources.
• Collaborates with faculty and staff to develop guidelines pertaining to specific program areas.
• Collaborates with Distance Learning to provide online learning readiness assessments and trainings to departments in support of Student Success initiatives.
• Assists students in crisis to appropriate individuals as needed.
• Performs other duties as assigned.

SPECIALIZED ESSENTIAL FUNCTIONS: Although all Student Success Specialists will participate in all student support function, this position is responsible for maintaining expertise in the following specialized areas.

• Coordinates with the recruitment and admissions office to host on-campus prospective student events and campus tours.
• Promotes institutional curriculum among prospective and current students, working with various academic departments, undergraduate advisors, and student groups to advertise institutional courses and help bolster course enrollment.
• Plans, coordinates, and participates in outreach projects and activities, including local high schools, community organizations, and partners.
• Develops work plans and works collaboratively with the LCC Academic Directors and community leaders to assist in designing, developing, implementing and evaluating information services and activities.
• Develops and coordinates strategies that assist in identifying specific target and location groups for outreach and target locations within and beyond the service area.

Knowledge, Skills and Abilities

• Knowledge of student development and resources to promote student success
• Knowledge of education advising methods and techniques
• Ability to work with individuals in a group or individual basis
• Ability to establish and maintain effective working relationships with other departments, faculty, students and the public.
• Ability to communicate effectively, both orally and in writing
• Strong organizational skills
• Ability to work in an environment with frequent interruptions
• Ability to identify students’ needs for support services in order to make appropriate referrals
• Ability to maintain confidentiality
• Proficient in the use of computer software, including MS Office Suite and web related technology
• Excellent follow-up skills

Work Enviornment and Physical Factors

• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The worker sits most of the time.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading and visual inspection.
• The worker is not substantially exposed to adverse environmental conditions.

Education, Experience and Licenses

• Bachelor’s degree and six months of experience in education or a combination of education and experience is required.
• A valid NM Driver’s License is required.
• One- year experience in Higher Education is preferred.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Luna Community College management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Application Process

Submit LCC application form, letter of interest, resume, unofficial transcripts (official transcripts required prior to employment) to:

Luna Community College
Human Resources
366 Luna Drive
Las Vegas, NM 87701

Phone: (505) 454-2574
Fax: (505) 454-2520

Luna Community College is an Equal Opportunity, Affirmative Action Employer and does not discriminate against any applicant for employment because of race, color, religion, sex, sexual orientation, national origin, age, disability, or veteran status. Qualified applicants are encouraged to apply. A pre-employment drug test may be required.

LCC Application for Employment